Terms & Conditions
Welcome to https://beliachi.com (our Site).
These terms and conditions (Terms) govern your use of this Site, as well as our products, and form a binding contractual agreement between you and Raphael Jorge Matias Fernandez (ABN: 29144660717), trading as Beliachi (Beliachi, us, we, our).
These Terms are important, and you should ensure that you read them carefully and contact us at orders@beliachi.com if you have any questions prior to purchasing our products.
These Terms constitute the entire and only agreement between you and us and supersede all prior agreements, conduct, representations, and understandings.
1. PURCHASING ITEMS
1.1. You must be at least 18 years of age to purchase from our Site. By placing an order, you confirm that all information provided is accurate and complete.
1.2. You agree to act in good faith and comply with all laws. We reserve the right to cancel orders if we believe you’ve acted unlawfully or in bad faith. If payment has been taken, we will refund the amount (excluding delivery and applicable fees) at our discretion.
2. DISCOUNTS, PROMOTIONS AND LIMITED-EDITION ITEMS
2.1. Promotions are time-limited and subject to specific terms as outlined in each offer.
2.2. We may amend promotion durations with prior notice.
2.3. Limited-edition items may be sold on a pre-order basis and subject to their own terms.
2.4. Pre-orders for limited-edition items generally involve a 4-week wait.
2.5. No refunds are available on discounted, promotional, or limited-edition items except where required by law (see clause 12).
3. PRICES
3.1. All prices are in AUD and include GST unless stated otherwise.
3.2. Shipping is excluded and calculated at checkout.
3.3. International customers are responsible for any local customs/import taxes.
3.4. Prices are subject to change without notice.
4. ERRORS
4.1. We reserve the right to cancel any orders with pricing, description, or availability errors, even after confirmation. A refund will be issued where applicable.
5. AVAILABILITY
5.1. Orders are subject to stock availability.
5.2. If an item is out of stock and no substitute is accepted, your payment will be refunded.
5.3. We may fulfil only the portion of your order that is in stock.
6. DELIVERY / SHIPPING
6.1. We deliver within Australia.
6.2. Charges are confirmed before you complete purchase. We do not ship to PO Boxes or Parcel Lockers.
6.3. We aim to dispatch within 5 business days. Delivery may take up to 7 business days post-dispatch.
6.4. We are not liable for delays or non-delivery.
6.5. Delivery times are outside our control—thank you for your patience.
6.6. Please refer to current carrier timelines for delays due to external conditions.
7. DAMAGE
7.1. If your items arrive damaged, contact us within 7 days with proof. We may offer a refund or replacement at our discretion.
8. RISK
8.1. Risk transfers to you upon delivery.
9. TITLE
9.1. We retain ownership of all goods until full payment and delivery are completed.
10. PAYMENT
10.1. Receipts are emailed automatically upon purchase or can be requested by contacting orders@beliachi.com.
10.2. We use third-party payment providers like Stripe, PayPal, etc. You agree to their terms.
10.3. Failure to make timely payment may lead to suspension or termination of your access to our services.
11. WARRANTIES AND CLAIMS UNDER WARRANTIES
11.1. Our goods come with consumer guarantees under Australian Consumer Law.
11.2. You are entitled to a replacement, repair, or refund depending on the nature of the fault.
11.3. For faulty goods, contact orders@beliachi.com with proof of purchase and images.
11.4. If accepted, we’ll arrange return and replacement or refund at no cost to you.
11.5. Timeframes for warranty claims depend on product availability.
12. RETURNS AND EXCHANGES
12.1. We offer returns/exchanges on full-price items within 30 days of purchase if:
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The item is in original condition, unworn, with tags.
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You contact us at orders@beliachi.com with your receipt and photos.
12.2. Return shipping is at your cost.
12.3. Non-compliant items will be returned to you.
Gift Vouchers:
12.A. Valid for 3 years from purchase.
12.B. Non-refundable, non-transferable, not redeemable for cash.
13. ACCOUNT INFORMATION
13.1. You may create a guest or registered account.
13.2. You are responsible for keeping your account info accurate and secure.
13.3. You are liable for all actions under your login.
14. PRIVACY
14.1. Your data is handled in accordance with our Privacy Policy.
15. INTELLECTUAL PROPERTY
15.1. All content and products on this Site are protected by copyright.
15.2. You may not copy, modify, or reuse our material without written permission.
15.3. Our trademarks may not be used without consent.
15.4. Any attempt to replicate our designs or branding will be legally challenged.
16. RIGHT TO TERMINATE
16.1. We may cancel orders or restrict access to the Site for breaches of these Terms.
17. LIABILITY IS LIMITED
17.1. Your rights under the Australian Consumer Law are not excluded.
17.2. We are not liable for indirect or consequential damages arising from your use of our Site or products.
18. YOUR INDEMNITY
18.1. You indemnify us from any loss or claim arising from your breach of these Terms or misuse of our products or Site.
19. NO ASSIGNMENT
19.1. You may not assign your account to another person without our consent.
19.2. We may transfer our rights under these Terms with notice.
20. AMENDMENTS
20.1. These Terms may change at any time. Updates will be posted on the Site and apply to future purchases.
21. DISPUTES
21.1. Notify us in writing at orders@beliachi.com if a dispute arises.
21.2. If unresolved in 5 business days, either party may seek mediation.
21.3. Mediation must occur within 10 business days of appointment of a mediator.
21.4. If still unresolved, either party may commence legal proceedings.
21.5. Nothing prevents urgent legal relief if necessary.
21.6. This clause survives termination of these Terms.
22. APPLICABLE LAW
22.1. These Terms are governed by the laws of Victoria, Australia.
23. GENERAL
23.1. We are not responsible for events outside our control.
23.2. A waiver of rights on one occasion does not apply to future breaches.
23.3. If any term is found unenforceable, it will be severed without affecting the remainder.
24. YOUR FEEDBACK
24.1. Feedback submitted is considered non-confidential unless otherwise stated.
24.2. For questions or comments, contact us at orders@beliachi.com.
Company Details:
Name: Raphael Jorge Matias Fernandez (ABN: 29144660717)
Trading As: Beliachi
Email: orders@beliachi.com
Website: https://beliachi.com
These Terms were last updated in August 2025.