Privacy Policy

1. INTRODUCTION

1.1. Beliachi (Raphael Jorge Matias Fernandez, ABN: 29144660717) recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. This privacy policy sets out our commitment to protecting the privacy of your personal information and how it is collected whether through this website (Site), directly from you, or otherwise.

1.2. We respect your rights under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), and we manage personal information accordingly.

1.3. If you are based in the European Union, we also uphold your rights under the General Data Protection Regulation (GDPR), outlined in clause 12.

1.4. If you choose not to provide personal information, you may not be able to access parts of the Site or use some of our products or services.

2. WHAT IS PERSONAL INFORMATION?

2.1. “Personal information” means any information that can identify you personally, including name, email, address, phone number, and payment details. If we collect information that can reasonably identify you, it is considered personal information.

2.2. We may also collect non-personal information, such as aggregated usage data or anonymous responses to surveys.

2.3. Your personal information will never be shared, sold, or disclosed except as described in this privacy policy.

3. WHAT INFORMATION MAY WE COLLECT?

3.1. Beliachi may collect information including:

  • Name

  • Date of birth

  • Address (billing, mailing, or residential)

  • Email address

  • Measurements (e.g., for virtual fitting)

  • Payment details (credit card, bank, or PayPal info)

3.2. This is used to:

  • Provide our products and services

  • Maintain internal records

  • Respond to enquiries and communicate with you

  • Conduct marketing, business development, and promotional campaigns

  • Comply with legal or regulatory obligations

4. HOW DO WE COLLECT IT?

4.1. We may collect information when:

  • You place an order via our website

  • You fill out a form or contact us directly

  • You subscribe to a mailing list or follow a link from our social channels

  • You voluntarily complete surveys or leave reviews

  • You interact with our support or customer service team

5. WHAT HAPPENS IF YOU DON’T PROVIDE IT?

If you choose not to share your personal information:

  • We may not be able to provide our full range of services

  • You may miss out on promotional updates

  • Your user experience may be affected (e.g., content personalisation)

6. OUR WEBSITE

SITE TRACKING

We use analytics tools like Google Analytics to review user behaviour. These tools may use cookies and anonymous identifiers to track engagement, not your personal identity. You can opt out at: https://tools.google.com/dlpage/gaoptout

COOKIES

Cookies help us remember you and improve your experience. You can disable cookies in your browser settings.

SOCIAL MEDIA & THIRD-PARTY TOOLS

Some embedded social content (e.g., Facebook widgets) may place cookies. These third parties are responsible for their own data practices.

SECURITY

We cannot guarantee absolute online security due to the nature of the internet. Data transmitted to us online is done at your own risk.

EXTERNAL LINKS

We are not responsible for the privacy practices of any third-party websites linked from ours.

7. WHO DO WE DISCLOSE YOUR INFORMATION TO?

We may disclose your information to:

  • Third-party service providers (e.g., couriers, payment gateways, web hosting providers)

  • Advisors (e.g., accountants or legal consultants)

  • Law enforcement or government authorities where required

  • Purchasers or successors in a business sale, under confidentiality

All third parties must comply with this privacy policy or equivalent standards.

8. DIRECT MARKETING MATERIALS

8.1. We may send you promotional material by email, SMS or other methods. You can opt out at any time using the unsubscribe link or by contacting orders@beliachi.com.

8.2. We do not share your personal information with third parties for direct marketing.

9. USE OF KLAVIYO FOR MARKETING

9.1. We use Klaviyo to send marketing emails and transactional updates.
9.2. We collect:

  • Name and email

  • Purchase history

  • Email interactions
    9.3. Data is used for:

  • Order-related communication

  • Marketing and offers

  • Behaviour analysis
    9.4. Klaviyo does not share your data with third parties.
    9.5. Data may be processed in the United States. Klaviyo complies with Australian data laws.
    9.6. You have the right to access, correct, or delete your data.

10. SECURITY & DATA QUALITY

10.1. We take reasonable steps to protect your information from misuse, unauthorised access, loss, or disclosure.

10.2. No data transmission over the internet is fully secure. However, once we receive your data, we take steps to secure it.

10.3. Our team and any contractors are required to maintain strict confidentiality.

10.4. Data is stored securely and destroyed or anonymised once no longer required.

11. DATA RETENTION

11.1. We retain your data only as long as needed for business or legal purposes.

11.2. Factors like sensitivity, purpose, and legal obligations affect retention periods.

11.3. Australian law requires some data to be retained for five years.

11.4. You may request deletion of your data at any time.

11.5. We may anonymise data for future analysis.

12. IF YOU’RE BASED IN THE EU – GDPR RIGHTS

If GDPR applies, you have the right to:

  • Be informed about how your data is used

  • Access your data

  • Correct your data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Object to profiling or automated decision-making

To exercise any of these rights, contact orders@beliachi.com.

13. ACCESS & CORRECTIONS

13.1. You may request a copy of your personal information by contacting us.

13.2. In some cases, we may refuse access (e.g., if it breaches others’ privacy). We will explain why if we refuse.

13.3. If your information is inaccurate, you may request corrections.

14. WITHDRAWING CONSENT

14.1. You may withdraw consent at any time by contacting us at orders@beliachi.com. This may affect your ability to use our Site or services.

14.2. To unsubscribe or stop direct marketing, email us with "Unsubscribe" in the subject line.

15. COMPLAINTS

15.1. If you believe your privacy has been breached, contact us immediately with details. We’ll investigate and respond in a timely and fair manner, as required under the Privacy Act or GDPR.

16. CONTACTING US

For privacy questions, concerns, or complaints, contact:

Name: Data Protection Officer
Email: orders@beliachi.com

17. CHANGES TO THIS POLICY

We may update this policy as needed. All changes will be posted to our website. Please check back periodically to stay informed.

Company Details
Name: Raphael Jorge Matias Fernandez (ABN: 29144660717)
Trading As: Beliachi
Email: orders@beliachi.com
Website: https://beliachi.com

This privacy policy was last updated in August 2025.