Business Name: Beliachi
Street Address: Mckinnon, Victoria, Australia 3204
Zip Code: 3204
We comply with the Australian Privacy Principles ("APPs") which regulate how we collect, use, disclose, store and protect your personal information.
WHAT IS PERSONAL INFORMATION? Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION? We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.
WHEN AND HOW DO WE COLLECTION YOUR PERSONAL INFORMATION? We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us.
WHAT IF YOU DON’T WANT US TO COLLECT YOUR PERSONAL INFORMATION? You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you.
When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.
WHAT IF YOU DON’T WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US? At any time you can tell us that you do not want to receive such communications from us by unsubscribing online or by contacting our Privacy Officer.
for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses; if we sell all or part of our business(es) and the buyer also requires your personal information; to enforce our legal rights or those of others; to prevent actual or potential fraud or illegal activity; who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or if we are required to do so by law. If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the APPs. Some of our suppliers, who provide services to us, may be located overseas and at present we have servers in the USA hosting our website(s).
HOW CAN I ACCESS, CORRECT, UPDATE AND/OR DELETE PERSONAL INFORMATION YOU HAVE COLLECTED? You may request access to your personal information we have by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer to update or delete it.
HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION? Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.
Mail: P.O BOX 4220 MCKINNON, VIC 3204 Email: Please note that the above email address should not be used for recruitment enquiries.
Refund / Cancellation Policy
If something isn’t right or you just change your mind, we are happy to accept a return.
Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.
THE IMPORTANT STUFF – OUR RETURNS POLICY CHANGED YOUR MIND?
If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
Item(s) must be returned within 10 days of purchase, together with proof of purchase. Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare. RECEIVED SOMETHING FAULTY?
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren't possible.
Shipping Policy: Items will be shipped within 3-5 business days.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?
Bring along the packing slip that was included in your order or the tax invoice we emailed to you. (Sorry, it’s just one of those legal things we have to do.) Once we’ve checked that the Returns Policy above has been met, we'll offer you a refund. HOW TO RETURN AN ONLINE ORDER BY POST If it’s not possible for you to visit a store, you can post your item back to us for a refund. We can’t do exchanges by post, sorry.
If you received a faulty item in your online order and it’s not convenient to return it to a store, get in touch with us so we can help.
Head to and send an email regarding the issue about a refund or return. Once we receive the package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account about 3-5 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll send your parcel back to you, but we’ll contact you about it first.
Terms & Conditions
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Beliachi product as part of any business (including any online business) unless agreed in writing by Beliachi.